Integrity, competence, responsibility, accountability, fairness and transparency are the key pillars for ethical and effective leadership and the starting point of good corporate governance. From the board and executive leadership to store associates, both individually and collectively, every group associate should do the right thing and display these key traits to enable delivery of appropriate outputs. Good corporate governance is aspirational and must be continuously monitored, adapted and improved. The disruptions arising from the COVID-19 pandemic highlighted the strength of the board’s leadership through consistent application of and continued commitment to the group’s beliefs. This ensured the group’s strategic direction and core values were uncompromised during the unprecedented past year. Governance practices must continue to be aligned and enable value creation through the achievement of group strategy. The beliefs of Passion, Value and Partnership (refer page 9) and as expanded on in the group’s code of conduct, is the group’s internalisation of ethics and the standard of conduct against which each director and the board is measured.